In regards to returns and refunds, we provide the option to refund provided you meet the conditions outlined below and the statutory rights guidelines set by the Australian Competition & Consumer Commission (ACCC).
If you have met all requirements and conditions, or you are not quite sure you do, contact us either via email (at firstname.lastname@example.org) or message us via Facebook Messenger. From there, someone from our team will assist you with your refund/enquiry.
CHANGE OF MIND
If you wish to return a product because you have changed your mind, or because you did not properly read through our listing, we are happy to process it within 5 days from purchase given that it is in pristine, unopened condition. However, please note for change of mind refunds the return postage will be covered by the buyer and the item needs to be well packed to protect it during transit for it to be accepted.
FAULTY OR DEFECTIVE PRODUCTS
Our aim is to provide our customers with products of the highest standard and quality. If you have received an item with a defect that does not match our listing, please contact us. Once we have received your request, one of our representatives will assist you with the process as quickly as possible. We encourage that you provide photos and other evidence-related material to us which will help streamline the process.
INCORRECT PRODUCT OR LISTING
If you have received an item different to the one you ordered, or if the item completely does not match our listing (which we hope never happens), we are sorry! Please contact us and someone from the team will work with you to resolve the problem as quickly as possible. As it would be our mistake, we would cover the return shipping AND initial shipping. Please note that, if you had initially ordered a basket of products, the shipping fee refund would be pro-rata.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded for change of mind, as sale item orders are final.
Once your return request has been processed, we will let you know what address to post it to.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please do not send your purchase back to the manufacturer.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
Refunds may potentially take from 3 to 10 days.
- If you havenâ€™t received a refund after 10 days, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank.
- If youâ€™ve done all of this and you still have not received your refund yet, please contact us at email@example.comÂ Â