Common Frequently Asked Questions
Once we have processed and shipped your order, we will send through a shipping confirmation email which will have a tracking number and the courier used.
You will also be able to find you tracking number on your order details when you have logged into your account.
We are continously updating our payment methods based on what our customers use. Currently we take all major credit cards securely through our payment gateway Stripe, express checkout through Paypal and Afterpay.
Delivery usually takes 7-10 days depending on the area. You can always track the order through the tracking number, and we’ll be always on hand in case any delays from our shipping partners.
All our suppliers practice strict quality control on all items manufactured, however we understand that on rare occassions, there may be faults experienced with products.
We’re here to help, so jump on our contact form and leave us a meassage, and our staff will be in touch to advise of the next steps.
If you change your mind and want to cancel an order, please send us a message as soon as possible and we will cancel it if it has not already been sent with our couriers.
If it has been sent, the item will need to be returned, and we can process a refund. Our friendly staff will be able to guide you through the process.
Delivery costs vary depending on whether your order is a standard order or a larger order. You can find the exact delivery cost in the checkout, before placing your order. This only covers part of the cost we pay to ship your order. We do this so that we can maintain low prices on our items and offer this service.
Can’t find the answer to your question?
Sometimes we can’t answer every question in the FAQs, so if you have any concerns, questions or just want some advice, reach out to us, and our lovely team will get back to you.
You can also jump onto Facebook chat on the homepage, and we will have a response to you in a jiffy.
Send us a message!FAQs
We are continously updating our payment methods based on what our customers use. Currently we take all major credit cards securely through our payment gateway Stripe, express checkout through Paypal and Afterpay.
If you change your mind and want to cancel an order, please send us a message as soon as possible and we will cancel it if it has not already been sent with our couriers.
If it has been sent, the item will need to be returned, and we can process a refund. Our friendly staff will be able to guide you through the process.
There are many factors that could lead to a payment error and should a payment fail, we reccomend double checking your card details before anything else. If you believe your information to be correct and the payment is still not successful, please contact your issuing Bank.
Alternatively, you can select a different payment method during the cart checkout.
For change of mind returns, the delivery fee is non-refundable.
Availability of Express post is dependent on the product and if available will appear within the checkout. If you require express services, please contact us, and we will see how we can assist.
Please also note that products containing lithium-ion batteries are classified as dangerous goods and are prohibited by Australia Post. As there is a risk that item could explode during air travel the cannot be delivered by air. Due to this, any item containing a lithium-ion battery can only be delivered by standard post only.
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We currently do not have a gift card program, however are looking into one in the near future.
Feel free to subscribe to our newsletter for any updates.
Have you recently moved or want to change your delivery details?
If your order has processed too far through our warehouse or has been marked as shipped then this may not be possible, however, we still want to help so please let us know.
We recommend contacting our Customer Support team to ensure your details are updated before your order ships.
On the rare occasion, we may not be able to fulfil your order due to unforseen stock shortages at our warehouse. In occasions like this, we will cancel your order and initiate a full refund immediately.
Once we have processed and shipped your order, we will send through a shipping confirmation email which will have a tracking number and the courier used.
You will also be able to find you tracking number on your order details when you have logged into your account.
Delivery usually takes 7-10 days depending on the area.
You can always track the order through the tracking number, and we’ll be always on hand in case any delays from our shipping partners.
Delivery costs vary depending on whether your order is a standard order or a larger order.
You can find the exact delivery cost in the checkout, before placing your order. This only covers part of the cost we pay to ship your order. We do this so that we can maintain low prices on our items and offer this service.
Depending on the items within the order, they may arrive in multiple packages to ensure that you receive your items as soon as possible.
We use several carriers to deliver our. Depending on your order, it will be shipped with one or more carriers.
The tracking details in your shipping confirmation email will indicate which carrier has been used.
Unfortunately, you are unable to pick a speific courier for an item in order for us to offer the lowest price possible.
Please contact us once the you have been informed that the item is return to sender.
Once the package is returned to our store, we’ll refund the cost of the items, excluding the delivery fee which is non-refundable.
All our suppliers practice strict quality control on all items manufactured, however we understand that on rare occassions, there may be faults experienced with products.
We’re here to help, so jump on our contact form and leave us a meassage, and our staff will be in touch to advise of the next steps.
If you change your mind, we can offer you a refund depending if the item has been sent to our courier.
If the order is still being processed, we are able to cancel your order and provide you a refund.
If your order has already been processed, we will need the item to be returned to us with a tracking number, and once received, we will be able to provide a refund less any shipping fees paid as per the terms of the checkout.
Please contact us to initiate the returns and we will happily guide you through the process.
If you change your mind and want to cancel an order, please send us a message as soon as possible and we will cancel it if it has not already been sent with our couriers.
If it has been sent, the item will need to be returned, and we can process a refund. Our friendly staff will be able to guide you through the process.
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We are an online retailer who travel the globe looking for products that will spark your imagination and prod your curiosity.
We currently do not have a loyalty program to accrue points or bonuses on purchases.
However, we look to establish one in the future! We do like to reward our customers with special sales and promo codes, so dont forget to sign up to our newsletter and social media to be in the loop.
We all love a good promo code!
Keep an eye out on our social media and newsletters for any promo codes that pop up, and grab those bargains!
In order to keep our costs down and to be able to pass the savings on to you, we do not offer click and collect on orders.
To unsubscribe from our newsletter, refer to the footer area of the email in your inbox for a link that says unsubscribe.
If you are still receiving emails after unsubscribing, then our email engine must be performing a mutiny and so we will look into it for you.
With Afterpay, you can have your products shipped but pay over four equal fortnightly installments, interest free!
For example, if you spend $100, each installment of $25 would be deducted from your credit or debit card each fortnight. If your order is eligible, Afterpay will be shown as a payment method in the checkout.
Afterpay is available as a payment option if you:
- Are over over 18 years of age
- Live in Australia
- Have a valid and verifiable email address and mobile number
- Use an Australian credit or debit card to make the purchase
First time users will need to create an account.
Afterpay can be used on orders up to $2,000.00, inclusive of shipping. If an order is eligible, Afterpay will be visible within the Checkout.
To get a refund or an exchange on orders made using Afterpay, please contact us and we will guide you through the process.
Returns and exchanges are subject to our returns policy. Once your refund has been processed, any future Afterpay payments will be cancelled and any money owed to you will be refunded back to you by Afterpay. For more information, please contact Afterpay on 1300 100 729.
You can first review Afterpay’s own “Frequently asked questions” on their website at https://www.afterpay.com/faqs. For terms and conditions, visit https://www.afterpay.com/terms.
For more information about Afterpay including contact details and operating hours visit https://help.afterpay.com.